Terms & Conditions

Last updated 04 March 2026. These terms govern your use of Gluzo’s website and apps, operated by Gluzo E-Commerce (India) Pvt Ltd. By using them you agree to these terms and our Privacy Policy.

Who sells to you

Gluzo is an inventory-led retailer: products are bought from brands, distributors and suppliers and sold and shipped by Gluzo, unless a product page says otherwise.

Your account

You must be 18 or over to use Gluzo. Keep your account details accurate; you are responsible for activity on your account. We may suspend accounts for suspected fraud, security reasons or a breach of these terms.

Products and prices

We work to keep descriptions, images, prices and availability accurate, but packaging can change and errors can happen. If an item is listed at a wrong price, we may cancel the order and refund you, or check with you first.

Orders and payment

Your order is an offer to buy, accepted when we confirm or dispatch it. We may cancel orders for reasons such as stock, listing errors, suspected fraud or an address we cannot serve. Payments go through third-party gateways such as Razorpay; cash on delivery may be restricted.

Delivery and returns

Delivery follows our Shipping & Delivery policy; delivery times are estimates. Returns, refunds and replacements follow our Returns policy.

Face Match and Lia

Face Match and Lia give cosmetic and skincare information and product suggestions only. They are not medical, dermatological or diagnostic advice.

Your content and conduct

Reviews and other content you post must be yours to share, and you allow Gluzo to use them to run and promote the platform. Do not misuse the platform, scrape it, upload harmful code or infringe others’ rights.

Liability

The platform is provided “as is”. As far as the law allows, Gluzo is not liable for indirect losses, and our liability for a claim about an order is limited to the amount you paid for it. Your statutory consumer rights are not affected.

Disputes

These terms are governed by Indian law. Disputes are first discussed in good faith, then settled by arbitration seated in New Delhi; the courts of New Delhi have jurisdiction.

Contact

Grievance Officer, Gluzo E-Commerce (India) Pvt Ltd, 2 Park End, First Floor Rear, Vikas Marg, Delhi 110092. Email legal@gluzo.com.