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Privacy Policy

Last updated 04 March 2026. This summary explains how Gluzo E-Commerce (India) Pvt Ltd collects, uses, shares and protects your personal data when you use our website and apps.

What we collect

  • Account details: name, phone number, email and sign-in data, including one-time codes.
  • Order details: addresses, billing details, what you ordered, returns and refunds.
  • Support conversations, including photos or videos you send us.
  • Preferences you choose to share, such as skin concerns.
  • Device and usage data: device type, IP address, browser, pages viewed and approximate location from your IP.

Payments are handled by third-party payment gateways such as Razorpay. We do not store complete card details.

Face Match and Lia

Face Match uses your camera only after you give permission and consent. It gives cosmetic and skincare suggestions, not medical advice. Lia, our chat assistant, processes your questions to recommend products; its answers may be incomplete and are not medical advice.

How we use it

To run your account, process and deliver orders, handle returns, support you, personalise recommendations, improve the site, keep it secure, prevent fraud, send order updates and, where permitted, marketing, and to meet our legal obligations.

Sharing

We do not sell personal data. We share it only as needed with payment, delivery, messaging, hosting, analytics and security providers, with authorities where the law requires, and in a business transfer. Some providers may process data outside India, with reasonable safeguards.

Retention and security

We keep data only as long as needed for these purposes and our legal obligations, then delete or anonymise it. We use reasonable technical and organisational safeguards, though no system is completely secure.

Your rights

You can access, correct or delete your data, withdraw consent and raise a grievance. You can delete your account in the app; some records may be kept where the law requires. Write to legal@gluzo.com.

Cookies and age

We use cookies for core features, preferences, performance and security; you can manage them in your browser. Gluzo is for people aged 18 and over.

Contact

Grievance Officer, Gluzo E-Commerce (India) Pvt Ltd, 2 Park End, First Floor Rear, Vikas Marg, Delhi 110092. Email support@gluzo.com.