Help & FAQs
How much does shipping cost?
Nothing. Gluzo ships every order free within India.
When will my order arrive?
Orders are usually dispatched within about 24 hours. Delivery times are estimates and can vary with the courier and your location.
Do you deliver outside India?
Not yet. We currently deliver within India only.
Is cash on delivery available?
Yes, on many orders. For new customers it is currently not available below ₹499 or above ₹10,000.
Can I return a product?
Report a wrong, damaged or defective item within 7 days of delivery; other eligible returns within 15 days. Opened cosmetics can't be returned. See our Returns page for details.
When will I get my refund?
We start the refund within 24–48 business hours of inspecting the return. Your bank may take up to 5 business days more. Cash on delivery orders are refunded by bank transfer.
How do I track my order?
Open My Orders and choose the order to see every step of its journey.
How can I contact Gluzo?
Email support@gluzo.com or call +91 9311 701 511. We're available 24×7.
Still need help? Contact our care team