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Returns, Refunds & Replacements

If something is not right with your order, we will help you put it right. Returns are verified before a refund or replacement is made.

Return windows

  • Wrong, damaged or defective item: raise a request within 7 days of delivery.
  • All other eligible returns: raise a request within 15 days of delivery.

What can be returned

Items must be unused and unaltered, in their original packaging with seals, labels and barcodes intact, and returned with any freebies or accessories.

For hygiene and safety, opened or used cosmetics and skincare cannot be returned, unless the item arrived damaged, defective or was not what you ordered.

How to start a return

  • Go to My Orders, choose the order and tell us what went wrong.
  • Or email support@gluzo.com with your order ID, the items, the reason and photos or a video of any damage.

Once your request is accepted we arrange a pickup where the address is serviceable. If a replacement is not available, we refund you instead.

Refunds

Refunds are initiated within 24–48 business hours after the returned item reaches our warehouse and passes inspection. Your bank may then take up to 5 business days to show it.

Card, net banking and UPI payments are refunded to the original method. Cash on delivery orders are refunded by bank transfer to the account details you give us.